FAQ

Frequently Asked Questions

1. What types of jewelry do you offer on ShopDream.it?
We offer a wide range of jewelry including rings, bracelets, necklaces and earrings, all made from high quality materials and unique in design. Each piece is designed to be worn with pride and become part of your favorite jewelry collection.

2. Are your jewelry handmade?
Yes, we work with expert artisans to create handmade jewelry, ensuring attention to detail and the use of traditional techniques. Each piece is unique and carefully crafted to offer a high quality product.

3. How can I find my ring or bracelet size?
We have a dedicated Size Guide section where you can find all the information you need to correctly measure your ring, bracelet and necklace size.

4. How long does it take to receive my order?
Delivery time depends on your location and the shipping method you choose. Orders are usually processed within 1-2 business days and delivered within 3-7 business days. You will receive a confirmation email with a tracking number as soon as your order is shipped.

5. Can I return or exchange a piece of jewelry?
Yes, we accept returns and exchanges within 14 days of delivery, as long as the jewelry is in its original condition, unworn and in its original packaging. To initiate a return or exchange, contact us at help.shop.dream24@gmail.com with your order number and reason.

6. Do you offer a jewelry customization service?
At this time, we do not offer a customization service, but many of our jewelry pieces are available in different variations and styles to suit your taste. We are working on introducing this option in the future.

7. Is your jewelry hypoallergenic?
Yes, they are made with hypoallergenic materials such as 925 sterling silver and 18k gold to ensure that our jewelry is safe and comfortable for even the most sensitive skin.

8. What payment methods do you accept?
We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfer. All transactions are secure and encrypted to protect your personal information.

9. How can I contact customer service?
You can contact us via email at help.shop.dream24@gmail.com or fill out the contact form on our website. Our team is available Monday to Friday, 9:00 am to 6:00 pm, and we will do our best to answer your questions as soon as possible.

10. Do you offer gift wrapping?
Yes, we offer a gift wrapping service to make your purchase extra special. You can select the option during checkout and add a personalized message.